Your Questions Answered

FAQ's

How long will my home Improvement last?

PVC-U & ALI Products have been tested to last a minimum of 25 years; timber has been known and tested to last 50 years.

FAQ's

How long should I expect to wait between placing my order and actual installation?

Each project is unique in its demands, an average time scale is five weeks for PVC-u and aluminium installations and 10 weeks for timber installations (due to the craftsmanship involved).

FAQ's

What is the process from start to completed installation?

Once you’ve expressed an interest in one of our home improvement products, a member from our sales department will give you a call to arrange a relaxed & friendly consultation in your own home.Then, after you have decide what the best options are for you, our sales consultant will be able to work out a price for you.Next, if you’re happy to proceed with an order, our trained surveyors will give you a call to arrange a detailed survey of your new home improvement.

Everything is tailor-made, so precise measurements are very important.(No off the shelf products). We will then send paperwork out to you confirming all details and approximate installations times. Once the materials and items ordered are ready, our sales office will give you a call to arrange and confirm an installation date. Our experienced installers will fit your new addition to the highest standards. They’ll work with maximum respect for your property and with minimum disruption to your home life.

FAQ's

Do you do supply only?

Yes, we do. However, because we are not fitting the product ourselves we offer a 1 year guarantee. Please note customer is responsible for acquiring a building notice certificate

FAQ's

How can I be assured of the quality of your products?

We only use the best grades of materials available and are registered with quality assurance companies such as FENSA and The British Standards Institution

FAQ's

How can I pay for my new windows and doors?

We require a minimum advance payment of 20% of the sum purchase, with the remaining balance due on completion.

FAQ's

What colours do your windows and doors come in?

A full range of colours and colour combinations in all materials too numerous to cover in this section, if you have a specific look or feel you are trying to achieve then why not take advantage of our friendly specialists by giving us a call.

Windows related FAQ

FAQ's

What is the Windows Energy Rating system and what rating are your windows?

First introduced in 2002, the energy rating system is a way of measuring the energy efficiency of new windows. As from October 2010 all new windows must achieve a rating of ‘C’ – ‘A’ being the highest, or have a ‘U’ value below 1.6 Wm 2k – the lower the number the warmer it will be. Nearly all our windows are ‘A’ rated or achieve a ‘U’value below 1.5 Wm 2k.

FAQ's

How sound proof are your windows?

Our windows and glass are made from the highest quality products. As a standard we use 24mm double glazed units on all our sash windows and all our timber products. As standard we use 28mm double glazing in our PVC-u casement windows & doors. Want it warmer or quieter – we can offer acoustic glass or triple glazing.

FAQ's

Are double glazed windows better at sound proofing than single glazed?

Please refer to the GGF leaflet for a more detailed explanation.